Terms of Service
The data definitions used here match the ones in our Terms. If a word appears in both pages, it carries the same meaning across both.
LEGAL REFERENCE
How pintarbola Handles Your Account Data
This is the pintarbola privacy policy — the plain-language version of how we store, use and protect the details you share when you open an account with us...
Policy v3.2Indonesia-firstPlain EnglishAccount-holder focusLast updated quarterly
Policy Posture and Jurisdiction Scope
We collect only the account data we need to run your lobby session: your registered name, contact details, device identifiers, payment-rail references for DANA, OVO, GoPay or QRIS, and the session logs our security tools generate. Where local law permits, we retain these records for the periods set by Indonesia's financial-services and electronic-information rules. We do not sell your data to advertising
networks. We share it with payment partners only to settle a transaction, and with regulators when a supported-regions request reaches us through formal channels. You can request a copy, correction or erasure of your record by writing to the contact paths below, and we'll respond within the timeframe published in this policy.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
HELP CHANNELS
Privacy Contact Paths You Can Use
Team online
Privacy Inbox
Send data-access, correction or erasure requests to our privacy inbox. Include your registered handle and the rail you used — DANA, OVO, GoPay or QRIS — so we can verify the account before we action your request.
Live Chat Desk
The chat widget inside your account routes privacy questions to a separate desk. Ask for the privacy queue and we'll move you across; turnaround sits inside the window written into this policy.
Written Notice
For formal notices — subpoenas, regulator letters, supervised disclosure under Indonesia rules — use the registered postal address listed at the foot of this policy and mark the envelope for the privacy officer.
PLATFORM TRUST SIGNALS
How We Review This Policy
Quarterly Review
Our policy team re-reads this page every quarter. Edits are logged with a date stamp at the bottom so you can see when wording around DANA, OVO, GoPay or QRIS references last changed.
Legal Sign-off
Every revision is signed off by counsel briefed on Indonesia's electronic-information and consumer-data rules before it goes live. We don't push silent edits to this page without that review step.
Plain-Language Pass
Drafts go through a plain-language editor so the policy reads cleanly. If a clause feels heavy, that's the version we already trimmed from the original legal draft.
Security Audit
The systems that hold your account record are audited against the controls our infrastructure partners publish. Findings that affect your data are reflected in the wording on this page.
Version Logged
The version number in the hero badges moves up each time we publish a material change. Minor typo fixes don't move the number; substantive changes do.
Reader Feedback
If a paragraph is unclear, write to the privacy inbox and we'll consider it for the next pass. Several lines on this page started as reader questions we kept seeing.
PLATFORM COMPARISON
Consistency With Our Other Policy Pages
Cookie Notice
Cookie behaviour is described in a separate notice. This policy points to it rather than repeating the same text in two places.
AML Statement
Identity checks tied to anti-money-laundering rules are described in the AML statement. The data fields involved are listed here too.
Payment Disclosures
How we reference DANA, OVO, GoPay and QRIS data is consistent with the payment-disclosure page; rail names and retention windows match across both.
Account Closure
What happens to your data when you close your account is summarised here and mirrored, line for line, on the closure page in your account settings.
Complaints Path
The escalation steps for a privacy complaint match the steps on the general complaints page, so you don't get two different routes.
Regulator Notices
Formal notices we publish for Indonesia regulators use the same definitions and contact addresses you see at the foot of this policy.
What This Policy Page Includes
Scope Section
A short scope block at the top tells you which pintarbola services this policy covers — the web lobby, the mobile view and the account flow you completed at sign-up.
Data We Collect
A categorised list of the fields we store on your record, separated into identity data, contact data, session data and payment-rail references. Each category has its retention window.
Why We Hold It
Each data category is paired with the reason we hold it — account verification, settlement, security or a rule we follow under Indonesia electronic-information law.
Your Rights Block
A dedicated block lists the rights you can exercise: access, correction, erasure, portability and objection. Each right has the channel you use to action it.
Retention Table
A small retention table shows how long each category sits on our systems before it is archived or deleted. Numbers are stated in months, not vague words.
Change Log
A change log at the foot of the page lists material edits with dates. You can scan it to see what shifted between the version you last read and today's.
Privacy Questions We Hear Most
We store the details you entered at sign-up, the rail reference for DANA, OVO, GoPay or QRIS, your session logs and any messages you sent to our desks. The full categorised list sits in the data section above.
No. We do not sell or rent your record to advertising networks. We share data only with payment partners to settle a transaction, and with regulators when a formal Indonesia request reaches us through the proper channel.
Retention windows are listed in the table on this page. Most categories sit for the period Indonesia financial-services rules set; after that, the record is archived and then deleted on the schedule we publish.
Yes. Write to the privacy inbox from the email tied to your account and ask for a data-access copy. We verify the request against your account details and respond inside the window written into this policy.
Open the account settings panel for fields you control directly, or send a correction request through the privacy inbox for fields locked after verification. Attach the supporting document so we can update the record cleanly.
Material changes move the version number in the hero badges and are listed in the change log at the foot of the page. We notify account holders by email for changes that affect how your data is handled.
Use the privacy inbox first so we can log your complaint and respond. If the answer doesn't resolve it, the complaints path mirrors the steps on our general complaints page, ending with the relevant Indonesia regulator.